Informativa sulla privacy

When you use Fooditalo, you trust us with your information and we commit ourselves to keep the trust and your data safe. That starts with helping you understand our privacy practices.

This privacy policy explains how Fooditalo collects, shares, and uses your personal information. You’ll also find information about how you can exercise your privacy rights.

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card number and PayPal number), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store -- you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

Behavioral advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/. 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States. 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

We will destroy or permanently anonymize your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

We will contact you via email when you have placed an order with us to confirm your order. We will also notify you via email when your order is out for delivery. In some cases, we will outsource the notification to our delivery partners. This can be the courier service we are using to deliver a parcel to you.

We may occasionally need to contact you to enable us to fulfill your order correctly, for example, if an item you have ordered is unavailable or if your delivery day needs to be changed. We will normally try to reach you by telephone or email.

We will not send you any marketing messages without your explicit consent. You can choose your marketing preferences on the checkout pages every time you place an order with us. You can also update or change your preferences by contacting our office or unsubscribing from any marketing email directly. We will always honor your updated preferences.

Security is important to us and we understand that when making payments online you need to have confidence in the website you are transacting through. We have highly secure facilities and processes to put your mind at ease.
We will never have access to any of your card details. At no time will any card details be stored on our website’s servers. At no time will we ask you to save your credit card details with us.
We process all payments through both Shopify and Monzo, an established online payment gateway that is certified to the highest security standards (PCI Level 1 Service Provider). You can confirm their certification in Visa’s Registry of Service Providers.

As part of the checkout process we undertake the following checks to prevent fraudulent use of cards:

1. CVC check (card verification code) - The CVV is a 3 or 4 digit number on either the front or the back of a card This check verifies that the customer has entered the correct code as shown on the card, a good indicator that they have the card physically present in their hands when making the order. Card companies forbid the storage of CVV codes, so if a credit card is stolen online it would not be useable.
2. Address Verification System (AVS) - AVS compares the numeric portion of the customer’s billing address and postcode to the information on file with the card issuer. This check is also a useful indicator for determining whether the payment is being made by the genuine cardholder.
3. Country of card issue - This check looks at the IP address of the computer from where the order was made and compares the country of the buyer’s billing address to the country the buyer placed the order from. This is used as an additional check and there's no fixed rule on rejection/acceptance since an order could be placed from abroad if, for example, a person is traveling.